Beautiful stays. Happier guests.
A front desk that's always there.
Answer calls, welcome guests and turn conversations into confirmed stays.
- Always available
- Never miss a guest enquiry.
- Helpful quotes
- Live rates when connected; estimates from your rates otherwise.
- Your team in control
- Set preferences, review conversations and keep full oversight.
From first hello to booked.
Turn every enquiry into a great guest experience, automatically.
01
A guest gets in touch
Guests write on WhatsApp, call your number or use your booking page, at any hour.
02
Odwelo answers
Your automated assistant replies straight away, with exact availability and prices from your booking system.
03
The stay is confirmed
The guest pays on a secure checkout, and the booking is in your system before they hear “confirmed”.
Hospitality that never clocks off.
From the first enquiry to arrival day, Odwelo is there for your guests, so you can focus on what you do best.
- Answer late-night enquiries
- Help with arrival questions, from your house rules
- Share your own local tips and recommendations
- Hand anything unusual to your team
Helpful to guests. Clear for your team.
Follow a guest conversation from the first question to the moment your team steps in.
Give guests a helpful answer, right away.
A guest asks a routine question on WhatsApp. The assistant uses your property information to answer clearly, even when your team is busy or off the clock.
The guest gets the information they need without waiting for a reply.
WhatsApp guest ···4417
Assistant is replying
Answered by the assistant
Works with the systems you already use.
Your calendar stays the single source of truth. No rip and replace.
Phone
Incoming calls
WhatsApp
Guest messages
Booking system
Availability & rates
Payments
Secure checkout
Team inbox
Your staff & replies
“Odwelo feels like an extra member of our team. Our guests get fast, helpful answers and we have more time to focus on creating great stays.”
Questions, answered.
Everything owners ask us about Odwelo. Anything else? Write to us.
Which property management systems do you support?
We're starting with a small number of systems and adding more alongside early-access partners. Tell us which one you use and we'll tell you where it stands.
Can guests book over the phone?
Not yet. Calls answer questions and quote prices, but caller ID can be faked, so bookings and payment links happen on WhatsApp, where the guest's number is verified.
Are calls recorded?
No. What a caller says isn't stored. The assistant keeps a short summary of each conversation so a guest can pick up where they left off, and you can switch summaries off.
Does Odwelo see guests' card details?
No. Guests pay on Stripe's checkout. Card numbers never enter the chat, a call, our logs or the AI model.
Is my business's data kept separate from others?
Yes. Every record belongs to one business, and database rules prevent another business from reading it.
Do you have a security certification or EU hosting?
Not yet. Odwelo has no security certification, and EU hosting is planned but not in place. We'll update this information when that changes.
Can a guest always reach a person?
Yes. Guests can ask for a person at any point, and the assistant hands over whenever it isn't sure. Your team gets a WhatsApp alert and can reply from WhatsApp or the team inbox.
Do guests know they're talking to an assistant?
Yes. It introduces itself as your business's automated assistant at the start of every conversation and call.
Does it replace my booking website?
No. It works alongside your existing channels and books into the same system, so your calendar stays the single source of truth.
Ready when you are
Be there for your guests. Get your time back.
We're onboarding a small group of rental businesses first. Tell us about your properties.
